Everything You Need to Know About Our Cleaning Services

Trusted professional cleaning services across Australia. Get answers to common questions about booking, pricing, and our commitment to excellence.

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What areas do you service in Australia?

Silver Brush Cleaning operates across all major Australian cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. We also service regional areas - please contact us to confirm availability in your location.

What types of cleaning services do you offer?

We offer residential cleaning, commercial cleaning, end of lease cleaning, deep cleaning, carpet cleaning, window cleaning, and specialty cleaning services. Each service is customizable to meet your specific needs.

How do I book a cleaning service?

You can book online through our website, call us directly, or request a free quote. We typically respond within 2 hours during business hours and can often accommodate same-day or next-day bookings.

Can I schedule recurring cleaning services?

Absolutely! We offer flexible scheduling including weekly, fortnightly, or monthly cleaning services. Recurring customers receive special rates and priority booking.

How much notice do I need to give for cancellation?

We require at least 24 hours notice for cancellations or rescheduling. Cancellations with less notice may incur a fee. However, we understand emergencies happen and will work with you.

How much do your services cost?

Pricing varies based on property size, service type, and frequency. A standard 2-bedroom home starts from $180, while 3-bedroom homes start from $240. Contact us for a personalized quote.

Do you offer free quotes?

Yes! We provide free, no-obligation quotes for all services. Simply fill out our online form or call us, and we'll provide a detailed estimate within hours.

What payment methods do you accept?

We accept all major credit cards, debit cards, bank transfers, and digital payment platforms including PayPal and Afterpay. Payment is due upon completion of service.

Do I need to provide cleaning supplies?

No, we bring all necessary cleaning supplies and professional-grade equipment. We use eco-friendly, Australian-made products that are safe for your family and pets.

How long does a typical cleaning take?

A standard clean for a 2-bedroom home takes 2-3 hours, while a 3-4 bedroom home takes 3-4 hours. Deep cleaning services take longer. We'll provide an estimated timeframe with your quote.

Can you work around my schedule?

Yes! We offer flexible scheduling including weekends and after-hours appointments. Just let us know your preferred time when booking.

Are your cleaners insured and police-checked?

Yes, absolutely. All Silver Brush Cleaning staff undergo comprehensive police background checks and are fully insured. We prioritize your safety and peace of mind.

Do I need to be home during the cleaning?

Not at all. Many clients provide access while they're away. We have secure key management systems and can lock up when we're done. You'll receive updates throughout the service.

What if something gets damaged?

We have comprehensive insurance coverage. In the rare event of damage, report it immediately and we'll handle the claim promptly. Our track record speaks for itself - we take extreme care with your property.

What is your satisfaction guarantee?

We offer a 100% satisfaction guarantee. If you're not completely happy with our service, we'll return within 24 hours to re-clean any areas of concern at no extra charge.

What if I'm not happy with the cleaning?

Your satisfaction is our priority. Contact us within 24 hours of service, and we'll send a team back to address any concerns immediately, completely free of charge.

Do you guarantee bond return for end of lease cleaning?

Yes! Our end of lease cleaning comes with a bond-back guarantee. If your property manager requests additional cleaning, we'll return at no extra cost to ensure you receive your full bond.

What's included in end of lease cleaning?

Our comprehensive end of lease service includes all rooms, kitchen appliances, bathrooms, windows, walls, carpets, and outdoor areas. We follow the REIQ cleaning checklist to ensure compliance.

How soon before moving out should I book?

We recommend booking at least 1-2 weeks in advance, especially during peak moving season (December-January). However, we can often accommodate last-minute bookings if needed.

Do you clean commercial properties?

Yes! We provide professional commercial cleaning for offices, retail spaces, medical facilities, schools, and more. We offer after-hours service to minimize disruption to your business.

Can you create a custom cleaning plan for our business?

Absolutely. We work with you to create a tailored cleaning schedule and checklist that meets your specific business needs, industry requirements, and budget.

How can I contact customer support?

You can reach us by phone at 1300 SILVER, email at hello@silverbrush.com.au, or through our online chat. We respond to all inquiries within 2 hours during business hours.

Do you offer emergency cleaning services?

Yes, we provide emergency cleaning services for urgent situations. Contact us directly and we'll do our best to accommodate your needs as quickly as possible.

What areas do you service in Australia?

Silver Brush Cleaning operates across all major Australian cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. We also service regional areas - please contact us to confirm availability in your location.

What types of cleaning services do you offer?

We offer residential cleaning, commercial cleaning, end of lease cleaning, deep cleaning, carpet cleaning, window cleaning, and specialty cleaning services. Each service is customizable to meet your specific needs.

How do I book a cleaning service?

You can book online through our website, call us directly, or request a free quote. We typically respond within 2 hours during business hours and can often accommodate same-day or next-day bookings.

Can I schedule recurring cleaning services?

Absolutely! We offer flexible scheduling including weekly, fortnightly, or monthly cleaning services. Recurring customers receive special rates and priority booking.

How much notice do I need to give for cancellation?

We require at least 24 hours notice for cancellations or rescheduling. Cancellations with less notice may incur a fee. However, we understand emergencies happen and will work with you.

How much do your services cost?

Pricing varies based on property size, service type, and frequency. A standard 2-bedroom home starts from $180, while 3-bedroom homes start from $240. Contact us for a personalized quote.

Do you offer free quotes?

Yes! We provide free, no-obligation quotes for all services. Simply fill out our online form or call us, and we'll provide a detailed estimate within hours.

What payment methods do you accept?

We accept all major credit cards, debit cards, bank transfers, and digital payment platforms including PayPal and Afterpay. Payment is due upon completion of service.

Do I need to provide cleaning supplies?

No, we bring all necessary cleaning supplies and professional-grade equipment. We use eco-friendly, Australian-made products that are safe for your family and pets.

How long does a typical cleaning take?

A standard clean for a 2-bedroom home takes 2-3 hours, while a 3-4 bedroom home takes 3-4 hours. Deep cleaning services take longer. We'll provide an estimated timeframe with your quote.

Can you work around my schedule?

Yes! We offer flexible scheduling including weekends and after-hours appointments. Just let us know your preferred time when booking.

Are your cleaners insured and police-checked?

Yes, absolutely. All Silver Brush Cleaning staff undergo comprehensive police background checks and are fully insured. We prioritize your safety and peace of mind.

Do I need to be home during the cleaning?

Not at all. Many clients provide access while they're away. We have secure key management systems and can lock up when we're done. You'll receive updates throughout the service.

What if something gets damaged?

We have comprehensive insurance coverage. In the rare event of damage, report it immediately and we'll handle the claim promptly. Our track record speaks for itself - we take extreme care with your property.

What is your satisfaction guarantee?

We offer a 100% satisfaction guarantee. If you're not completely happy with our service, we'll return within 24 hours to re-clean any areas of concern at no extra charge.

What if I'm not happy with the cleaning?

Your satisfaction is our priority. Contact us within 24 hours of service, and we'll send a team back to address any concerns immediately, completely free of charge.

Do you guarantee bond return for end of lease cleaning?

Yes! Our end of lease cleaning comes with a bond-back guarantee. If your property manager requests additional cleaning, we'll return at no extra cost to ensure you receive your full bond.

What's included in end of lease cleaning?

Our comprehensive end of lease service includes all rooms, kitchen appliances, bathrooms, windows, walls, carpets, and outdoor areas. We follow the REIQ cleaning checklist to ensure compliance.

How soon before moving out should I book?

We recommend booking at least 1-2 weeks in advance, especially during peak moving season (December-January). However, we can often accommodate last-minute bookings if needed.

Do you clean commercial properties?

Yes! We provide professional commercial cleaning for offices, retail spaces, medical facilities, schools, and more. We offer after-hours service to minimize disruption to your business.

Can you create a custom cleaning plan for our business?

Absolutely. We work with you to create a tailored cleaning schedule and checklist that meets your specific business needs, industry requirements, and budget.

How can I contact customer support?

You can reach us by phone at 1300 SILVER, email at hello@silverbrush.com.au, or through our online chat. We respond to all inquiries within 2 hours during business hours.

Do you offer emergency cleaning services?

Yes, we provide emergency cleaning services for urgent situations. Contact us directly and we'll do our best to accommodate your needs as quickly as possible.

Fully Insured
Comprehensive coverage
Police-Checked Staff
Background verified
Eco-FriendlyProducts
Safe & sustainable
100% Satisfaction
Guaranteed results
Flexible Scheduling
7 days a week

Still Have Questions?

Our team is ready to help you choose the right cleaning service for your home or business.