Booking Terms & Conditions

These Booking and Services Terms and Conditions (Terms) govern the use of silverbrushcleaning.com.au (Website) and every quote, booking and cleaning service supplied by Silver Brush Cleaning (Silver Brush, we, us or our).

If you book for yourself, you or your means the person named in the Booking Confirmation. If you book for a company, landlord, owners corporation, property manager or another person, you confirm that you are authorised to bind that customer and to give us the premises and contact information required for the booking.

A contract is formed when we issue a written Booking Confirmation after you accept the quote and these Terms. The contract consists of, in descending order of priority:

• any signed commercial service agreement or statement of work;
• the Booking Confirmation and any written variation accepted by both parties;
• the service checklist or scope expressly incorporated into the Booking Confirmation;
• relevant Website descriptions that were current when the booking was confirmed.

If two documents conflict, the document higher in that list applies to the extent of the conflict. Nothing in a Website description adds an item to the booked scope unless the Booking Confirmation or incorporated checklist includes it.

Silver Brush is the supplier under the customer contract. We may use suitably engaged employees or subcontractors (Cleaners) to perform Services, but that does not remove our responsibilities to you under the contract or applicable law.

Our Services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where it applies, you are entitled to expect Services to be provided with due care and skill, to be fit for a purpose or result you made known and relied on us to achieve, and to be supplied within a reasonable time where no time is agreed.

The remedies available when a consumer guarantee is not met depend on the circumstances and may include having the Service remedied, cancellation, a refund and compensation for reasonably foreseeable loss. Any voluntary re-clean or bond-cleaning commitment in these Terms is additional to, and does not replace or restrict, those rights.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

We supply the Services identified in the Booking Confirmation. These may include regular or general house cleaning, deep cleaning, end-of-lease or bond cleaning, move-in or move-out cleaning, carpet, rug, upholstery or mattress cleaning, oven cleaning, window cleaning, post-construction cleaning, Airbnb/changeover cleaning and commercial cleaning.

Cleaning improves the condition and hygiene of a surface; it is not repair, restoration, renovation, pest control or waste-removal work unless expressly quoted. Results depend on the material, age, wear, prior treatment, staining, access, ventilation and condition of the premises. We do not promise a particular result that is physically impossible, unsafe or outside the booked scope.

You should give us any real-estate-agent, strata, landlord, manufacturer or site checklist before the quote is accepted. A third-party checklist becomes part of the scope only when we confirm that in writing. We do not control the decisions of landlords, agents, inspectors, insurers or other third parties.

A quote is based on the information, photographs and access details you provide. Unless the quote states otherwise, it remains open for 14 days and is subject to Cleaner availability.

Every quote or Booking Confirmation should identify whether the price is fixed, estimated or time-based; the property and service date; the included work and selected add-ons; any minimum booking; known access or parking charges; the payment timing; and any special conditions.

Submitting a request or online form is not a confirmed booking. A booking is confirmed only after we accept the request, receive the $50 booking fee, and issue a Booking Confirmation. The $50 is a part-payment credited against the total Service price, not an amount added on top of an advertised total unless the total-price display clearly says otherwise. We may accept or decline a request before confirmation. If we discover an obvious Website or transcription error before confirmation, we may correct it and offer the corrected quote. After confirmation, we will not increase a fixed price except through an agreed variation or where the law permits.

Prices advertised or quoted to consumers are in Australian dollars and state the total amount payable. At the date of this draft, the official ABN record states that the supplier is not registered for GST, so GST must not be added to the displayed total. If that registration status changes, future consumer prices will include GST where payable and the Website and Booking Confirmation will be updated. Prices must also include unavoidable or pre-selected charges. Optional add-ons, parking, tolls, key collection and other variable costs will be disclosed before booking where known or approved under clause 7 before they are incurred.

If a card surcharge applies, it will be shown before payment and will not exceed the amount we are permitted to charge under applicable law and card-network rules. At least one surcharge-free payment method will be identified where required.

Discounts do not apply retrospectively and cannot be combined unless the promotion says they can. A pricing mistake does not allow us to charge more after a booking is confirmed without your agreement.

A fixed price covers only the agreed scope and the assumptions stated in the quote. An estimate is our reasonable forecast, not a guaranteed final amount. A time-based Service is charged for the Cleaner time actually supplied, subject to any disclosed minimum.

One labour hour means one Cleaner working for one hour. For example, two Cleaners working for two hours equals four labour hours. For a time-based Service, Cleaners will work through the agreed priorities for the purchased time, but completion of every requested task is not guaranteed. End-of-lease re-clean commitments do not apply to a time-based clean unless the Booking Confirmation expressly says otherwise.

A variation may be required if the property is materially larger or dirtier than described, the room count is wrong, access is materially more difficult, the scope changes, extra items are requested, rubbish or belongings obstruct the work, specialist treatment is required, or an undisclosed hazard is found.

Before chargeable extra work starts, we will explain the issue, the proposed change to scope, price or time, and any effect on the result or voluntary guarantee. We will obtain your approval in writing or another recorded form. We will not treat silence as approval.

If you cannot be reached, we may perform only the original scope where reasonably practicable, exclude the affected item, pause the Service or leave if continuing would be unsafe or commercially impracticable. Any attendance charge must be permitted by clause 20 and must reflect reasonable loss, not operate as a penalty.

If you decline a recommended variation, we will record the limitation. Any voluntary guarantee will not cover the item or result that could not reasonably be achieved because the variation was declined, but your statutory rights remain unaffected.

The Booking Confirmation will state either an appointment time or an arrival window. We will use reasonable efforts to attend within that window and will notify you of a material delay when practicable. Traffic, weather, earlier jobs, illness, equipment failure and building access can affect arrival times.

If our delay is unreasonable or defeats a purpose you made known and we accepted, you may reschedule or exercise any right available under the Australian Consumer Law. We are not responsible for a third-party inspection, removalist or handover schedule unless we expressly accepted that deadline in writing.

You must provide safe and lawful access at the agreed time, including any keys, lockbox code, concierge approval, lift booking, loading-zone access, alarm instructions or parking information. You confirm that you are authorised to give us access.

If key collection or return is outside the premises, any distance-based fee must be agreed in advance. We will take reasonable care of keys and access credentials and will use them only to provide the Service. We will not label keys with the full premises address. Tell us immediately if an access credential changes or is compromised.

You must disclose security alarms, surveillance devices and recording systems that may capture a Cleaner where required by law. Cameras must not be placed in areas where a person would reasonably expect privacy.

If access is unavailable or substantially delayed for reasons within your control, clause 20 applies. If the failure is ours, you will not be charged for the unperformed Service and any prepaid amount for it will be refunded or credited at your choice.

Before the Service, you must:

• provide accurate information about the premises, scope and condition;
• ensure working electricity, hot and cold running water, lighting and safe ventilation unless we agreed otherwise;
• remove or secure cash, jewellery, documents, medication, collectibles, sentimental items and fragile or high-value property;
• pick up personal belongings, toys, clothing and excessive rubbish unless tidying or rubbish removal is expressly included;
• empty cupboards, wardrobes, drawers and appliances where internal cleaning is booked;
• arrange for safe movement of heavy, bulky or unstable furniture and appliances;
• disclose pre-existing damage, loose fittings, unstable items, delicate finishes, known stains and manufacturer cleaning restrictions;
• keep children, pets, occupants, trades and visitors away from active work areas; and
• provide any strata, building or site rules before arrival.

We may photograph disclosed pre-existing damage or access limitations in accordance with clause 27 and the Privacy Policy.

You must tell us before booking about anything that may create a health or safety risk, including asbestos or suspected asbestos, sharps, bodily fluids, human or animal waste, sewage, significant mould, pests, infestations, hoarding, drug residue, fire or flood damage, hazardous chemicals, unsafe electrical fittings, structural instability, aggressive animals or contagious illness.

We may refuse, pause or stop work if a Cleaner reasonably believes that the premises, task, equipment, person or animal creates an unacceptable risk; specialist licensing or equipment is required; the requested work is illegal; or a person engages in harassment, discrimination, threats, abuse, violence, sexual conduct or other unsafe behaviour. We may contact emergency services or another authority where reasonably necessary.

Where the risk arose from material information you failed to disclose, you remain responsible for the reasonable work already performed and any fair, disclosed attendance or cancellation cost. We will not charge for work we could not supply because of a risk we knew about and accepted without qualification.

Unless expressly included in writing, Services do not include:

• biohazard, trauma, sewage, sharps, drug-residue, asbestos, lead, significant mould or pest remediation;
• hoarding remediation, excessive rubbish removal or lifting and carrying bulky items;
• repair, restoration, painting, grout or silicone replacement, resurfacing, scratch removal or odour source removal;
• dismantling or reconnecting gas or electrical appliances, sealed oven-door panels, fans, fixtures or machinery;
• chandeliers, fireplaces, chimneys, roof spaces, gutters, high exterior façades or areas that cannot be reached safely with approved equipment;
• moving items a Cleaner considers unsafe, unstable or too heavy;
• cleaning behind or beneath fixed or obstructed items;
• permanent stains, corrosion, mineral etching, sun fading, worn coatings, discolouration, mould staining, adhesive residue or damage caused by age or prior treatment;
• specialist carpet, fabric, leather, stone, timber or restoration treatment not identified in the quote; or
• any inside appliance, cupboard, blind, wall, balcony, garage, exterior window, carpet, upholstery or add-on not stated in the booked scope.

We will use reasonable care, but we cannot guarantee complete removal of every stain, odour, pet hair, mark or contaminant. If a manufacturer requires a particular process or product, you must provide those instructions before work begins.

You are responsible for the supervision and safety of children, pets and other occupants. Pets must be secured away from the work area unless we agree otherwise. You must disclose an aggressive, anxious, escaping or assistance animal and any special access requirements.

If other cleaners, tradespeople, removalists, residents or contractors are present, we may adjust the work sequence or exclude obstructed areas. The voluntary re-clean commitment does not cover re-soiling or damage caused after we clean an area.

Unless agreed otherwise, we will provide ordinary professional cleaning products and equipment appropriate for the Service. You must disclose allergies, sensitivities, special surfaces and any request for fragrance-free, child-sensitive, pet-sensitive or customer-supplied products before confirmation.

If you require us to use a product or equipment you supply, you are responsible for giving accurate instructions and warning us of known risks. We may refuse to use it if the Cleaner reasonably considers it unsafe or unsuitable. We remain responsible for using accepted products with due care and skill.

Descriptions such as "eco-friendly," "non-toxic," "biodegradable" or "pet safe" apply only to products for which we hold reasonable supporting information. They do not mean that ingestion, misuse or exposure is risk-free.

Regular and general cleaning address routine accessible dust, dirt and household soil within the confirmed checklist. Deep cleaning includes only the additional tasks expressly stated in its checklist. Neither service is automatically an end-of-lease clean.

Cleaners work through the confirmed priorities. In a time-based booking, lower-priority items may remain incomplete when the purchased time ends. You may approve additional time at the disclosed rate.

An end-of-lease or bond clean covers the written checklist incorporated into the Booking Confirmation. You must send us any agent-specific checklist before confirmation and arrange the Service after belongings are removed and repairs, pest treatment and other trades are complete.

For the voluntary Bond Cleaning Re-clean Commitment to apply, the premises must have working utilities, be reasonably vacant, remain accessible for any re-clean, and not be materially re-soiled or altered after our Service. The commitment covers only cleaning defects in the agreed scope. It does not cover rent, damage, fair wear and tear, maintenance, repairs, rubbish, pest issues, permanent stains, items excluded from the quote, or a landlord's or agent's unrelated decision.

No cleaning business can control every reason a rental bond may be withheld. Unless a specific written offer expressly promises a refund, references to a "bond-back" or "satisfaction" guarantee mean the free re-clean process in clause 22, not an unconditional promise that the full bond will be released or that the entire Service price will be refunded.

You must disclose the material or fibre if known, age, prior treatments, stains, pet contamination, loose seams, weak backing, dye instability and pre-existing damage. We may inspect and patch-test an inconspicuous area and may decline treatment if the risk is unreasonable.

Some stains, odours, pet hair, wear, browning, colour migration, shrinkage, pile distortion and pre-existing damage cannot be safely removed. We do not guarantee complete stain or odour removal. Drying time varies with fibre, treatment, ventilation, humidity and weather. You must follow any after-care and ventilation instructions.

We are not responsible for an inherent defect or pre-existing instability that ordinary competent cleaning could not reasonably reveal or avoid, but this does not exclude liability for a failure to use due care and skill.

Oven cleaning excludes dismantling sealed glass, gas or electrical components unless a suitably qualified person expressly agrees to that work. We may clean around a component that cannot be safely removed.

Window and exterior cleaning is limited to areas safely accessible with the agreed equipment. Weather, salt, dust, construction activity and other external conditions can re-soil an area after completion. A re-clean does not apply to post-service weather or third-party contamination.

Post-construction cleaning must follow completion of dusty or wet trades unless agreed otherwise. It excludes unsafe builder waste, hazardous dust, uncured finishes, paint or cement removal and specialist restoration unless expressly quoted. Fine dust may settle again after the Service; we will explain any staged-clean recommendation before booking.

For commercial or recurring workplace Services, the Booking Confirmation or statement of work should also identify service frequency, site contacts, security requirements, site induction, access hours, keys, consumables, excluded areas, reporting, invoicing and any service-level requirements.

If a signed commercial agreement conflicts with these Terms, that agreement prevails. Consumer guarantees may still apply to an eligible business customer, and nothing in these Terms removes rights that cannot lawfully be excluded.

A $50 booking fee is required to confirm the job. It is credited toward the total Service price.

If you cancel at least 12 hours before the scheduled start, you may choose to have the $50 booking fee refunded to the original payment method or transferred once to a replacement booking, subject to reasonable availability.

If you cancel within 12 hours of the scheduled start, the $50 booking fee is non-refundable. The fee reflects the administrative and scheduling cost and the Cleaner time reserved for the booking. We will not retain more than our reasonable, unrecoverable loss, and the fee will not be retained where the Australian Consumer Law requires a refund.

A request to reschedule within 12 hours is subject to availability. We may transfer the booking fee to a replacement time as a goodwill measure, but are not obliged to do so where the late change causes reasonable unrecoverable loss. Any new fee or condition will be explained before the replacement booking is confirmed.

If a Cleaner has arrived but cannot gain access, the remaining balance has not been paid, or the Service cannot proceed because of a circumstance within your control that was not disclosed, we may treat the booking as a late cancellation. We may retain the $50 booking fee and, only if disclosed before booking, charge the lesser of a failed-access amount stated in the Booking Confirmation and our additional reasonable, unrecoverable attendance loss. These amounts compensate reasonable loss and do not operate as a penalty.

No cancellation charge applies where you cancel because we materially breach the contract, cannot provide the Service within an agreed essential timeframe, or the Australian Consumer Law gives you a right to cancel without that charge. We may ask for reasonable supporting information where an emergency or exceptional circumstance is relevant and will consider it fairly.

A failed-access fee of at least $50 applies, reflecting our reasonable, unrecoverable cost for the Cleaner's reserved time and travel to the premises.

We may reschedule or cancel because of Cleaner illness, unsafe conditions, severe weather, equipment failure, access restrictions or another event outside reasonable control. We will notify you as soon as practicable and offer a reasonable replacement time.

If we cancel and cannot supply a reasonable alternative that you accept, we will promptly refund the $50 booking fee and any other amount paid for the unperformed Service. We will not charge a cancellation fee. This clause does not limit any additional remedy available under the Australian Consumer Law.

If you believe an in-scope task was missed or not completed to a reasonable standard, contact us within 72 hours after Service completion. For an end-of-lease clean, contact us within 72 hours after receiving the first agent or landlord inspection report and, unless circumstances make that unreasonable, within seven calendar days after our original Service.

Please identify the affected area and provide the inspection report, photographs or video where reasonably available. Evidence helps us resolve the issue quickly but is not required where it would be unreasonable or where statutory rights do not permit that requirement.

We will assess the concern fairly and, if eligible, arrange a re-clean of the affected in-scope item at no additional charge within a reasonable time. You must provide reasonable access. If you arrange another provider before giving us a reasonable opportunity to inspect and remedy a minor problem, we may not reimburse that third-party cost, except where the law entitles you to do so or the matter is urgent.

The voluntary commitment does not cover:

• tasks or add-ons not included in the Booking Confirmation;
• permanent staining, damage, wear, maintenance, repairs or restoration;
• an area that was inaccessible, unsafe, obstructed or affected by a declined variation;
• re-soiling, weather, open windows, occupants, pets, trades or other activity after completion;
• differences of preference where the work otherwise meets the agreed scope and reasonable standard; or
• bond deductions unrelated to an in-scope cleaning defect.

The 72-hour process is designed for fast voluntary remediation. Missing that window does not extinguish a right or remedy that cannot lawfully be limited, including rights under the Australian Consumer Law.

Tell us about suspected damage or loss as soon as reasonably possible, preferably within 48 hours after the Service. Provide photographs, proof of ownership or value, and access for inspection where reasonably available. This reporting request helps investigation and does not remove a statutory right merely because 48 hours has passed.

We may document the premises, interview the Cleaner and refer a claim to our insurer. Where we are responsible, the appropriate remedy may be reasonable repair, replacement with an equivalent item, reimbursement of reasonable current value or another remedy required by law.

We are not responsible to the extent loss was caused by pre-existing damage, ordinary wear, an inherent defect, faulty assembly, unstable or unreasonably placed property, undisclosed manufacturer restrictions, the customer's supplied product, or another person's act, unless our failure to use due care and skill caused or contributed to the loss.

You remain responsible for securing easily removable valuables and sensitive documents. That responsibility does not excuse theft, fraud, deliberate damage or negligent handling by us or a Cleaner.

The payment sequence is a material term of every booking:

• first, you must pay the $50 booking fee before the job is confirmed;
• second, after the Cleaner arrives but before any cleaning work starts, you must pay the entire remaining balance shown in the Booking Confirmation; and
• third, any later variation must be separately approved and paid as agreed before the additional work begins.

Payment must be successfully processed or received as cleared funds. A screenshot of a pending transfer is not cleared payment unless we agree otherwise. The Cleaner is not required to start, unload equipment or remain on site while payment is outstanding.

If the remaining balance is not paid at the scheduled start time, we may allow a short reasonable period for you to resolve the payment. If it remains unpaid, the booking may be treated as a late cancellation or failed-access event under clause 20. The $50 booking fee may be retained and any additional attendance amount can be charged only as permitted by that clause.

We will provide an invoice or receipt showing the total price, the $50 credit and the remaining amount paid. We do not require or permit a Cleaner to collect an undisclosed side payment. Tips are optional and are not part of the Service price.

You authorise us and our payment processor to charge the confirmed price, agreed variations and fair charges permitted by these Terms. If we use a card pre-authorisation, it will be disclosed before confirmation. A pre-authorisation is a temporary hold, not a completed charge, although your bank may reduce available funds while it remains.

If an amount is disputed in good faith, contact us promptly and pay any undisputed amount. Before referring an overdue amount for recovery, we will give written notice and a reasonable opportunity to pay or dispute it. You are responsible only for reasonable recovery costs we actually incur and are legally entitled to recover. Business-customer interest, if any, must be stated in the relevant commercial agreement.

A recurring arrangement creates a series of bookings at the agreed frequency; it does not create an indefinite lock-in unless a signed commercial agreement clearly says otherwise. Each visit requires the payment sequence in clause 24 unless the Booking Confirmation provides an approved recurring-payment arrangement. You may cancel a future residential visit under clause 20.

We may change the regular Cleaner, appointment window or future price where reasonably necessary. We will give reasonable notice of a price change and you may cancel future bookings before it takes effect without an early-termination penalty. If a frequency discount no longer applies because visits are paused or changed, we will disclose the new price before the next Service.

Promotions and referral credits are subject to the specific conditions disclosed with the offer, including eligibility, booking period, expiry where lawful and excluded Services. We may refuse or reverse a benefit obtained by fraud, duplicate accounts or material misuse, but will not remove an honestly earned benefit arbitrarily.

If we sell gift cards, they will comply with the Australian Consumer Law, including minimum-expiry and post-supply-fee rules where applicable. Gift cards are not redeemable for cash except where required by law and cannot be used to buy another gift card unless stated otherwise.

A Cleaner may take limited before, during or after photographs where reasonably necessary to document condition, scope, access, safety, quality, a re-clean or a damage claim. We will avoid people, personal documents, family photographs, security information and unrelated possessions where practicable.

We handle those records under our Privacy Policy. We will not use identifiable premises photographs, your name, logo or testimonial for advertising without separate permission. You may request that non-essential photographs not be taken, although we may explain if limited documentation is reasonably required to accept a high-risk or disputed job.

You must not publish an identifiable image or recording of a Cleaner in a way that unlawfully invades privacy, harasses or misrepresents them. This does not prevent an honest complaint, review, report to an authority or lawful exercise of rights.

If the Website offers an account, you must provide accurate information, protect credentials and notify us of suspected unauthorised use. We may suspend an account where reasonably necessary for security, fraud prevention, non-payment or a material breach.

Operational messages about a quote, booking, arrival, payment, safety, re-clean or account are service communications. Marketing email or SMS will be sent only where we have the consent or other lawful basis required, will identify the sender and will include a functional unsubscribe method. You can withdraw marketing consent at any time without affecting Service messages.

Reviews and feedback must reflect your genuine experience and must not be knowingly false, unlawful, threatening, discriminatory or disclose another person's private information. Honest criticism and lawful complaints are permitted.

If you submit a review or photograph to us for publication, you grant us a non-exclusive, royalty-free licence to reproduce it for that agreed purpose. You retain ownership and may withdraw consent for future promotional use of an identifiable testimonial, subject to material already lawfully printed or published and any legal retention need.

We own or license the Website, brand, text, graphics, photographs and other content. You may use the Website for personal or internal business purposes to obtain information and book Services. You must not unlawfully copy, scrape, interfere with, reverse engineer, introduce malicious code into or misuse the Website or another person's account.

Third-party links and embedded services are provided for convenience. Their terms and privacy practices apply when you use them. We do not control third-party content, but nothing in this clause excludes responsibility that the law places on us.

We do not promise uninterrupted Website availability. A Website outage does not remove a confirmed booking; contact us using the details above if online management is unavailable.

This clause is subject to clause 2 and applies only to the maximum extent permitted by law.

Each party is responsible for reasonably foreseeable loss it causes by breach of contract, negligence or other unlawful conduct. Liability is reduced to the extent the other party caused or failed to take reasonable steps to reduce the loss.

For Services ordinarily acquired for personal, domestic or household use, we do not exclude or limit liability in a way the Australian Consumer Law prohibits.

For a business customer acquiring Services other than for personal, domestic or household use, and only where the law permits, our liability for breach of a statutory guarantee is limited at our option to supplying the Services again or paying the reasonable cost of having them supplied again. Neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable, except to the extent such exclusion is prohibited by law.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, theft, deliberate damage, or any liability that cannot lawfully be limited.

You are responsible for a third-party claim to the extent it is caused by your unlawful act, negligence or material breach of these Terms. You are not required to indemnify us for loss caused by us or a Cleaner.

Contact support@silverbrushcleaning.com.au with the booking number, a clear description and any reasonably available evidence. We will acknowledge a written complaint within two business days where practicable, investigate fairly and aim to provide an outcome within ten business days, or explain if more time is reasonably needed.

The parties should first try to resolve a dispute in good faith. This does not prevent either party seeking urgent relief, making a complaint to NSW Fair Trading or another regulator, using a tribunal or court, or exercising a right under the Australian Consumer Law.

You may end future Services by giving notice, subject to a fair amount already due and clause 20 for a confirmed appointment.

We may refuse a request or end future Services on reasonable grounds, including safety, abuse, fraud, persistent non-payment, illegal instructions, repeated material breach or inability to provide the requested work. Where a breach can reasonably be fixed, we will ordinarily give notice and an opportunity to do so. Immediate suspension is permitted for urgent safety, fraud or serious misconduct concerns.

Ending the relationship does not affect accrued payment obligations, completed Services, claims or clauses intended to continue, including privacy, intellectual property, liability and dispute provisions.

The version accepted when a one-off booking is confirmed governs that booking. We may update the Website version for future bookings.

For an ongoing residential arrangement, we will give at least 30 days' notice of a material change that disadvantages you, unless a shorter period is reasonably required by law or an urgent safety issue. You may cancel future bookings before the change takes effect without an early-termination penalty. We will not impose a material retrospective change without your agreement.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to courts and tribunals with jurisdiction, subject to any non-excludable right to bring a matter elsewhere.

If a provision is unlawful or unenforceable, it is read down to the minimum extent necessary or severed, without affecting the remainder. A delay in enforcing a right is not a waiver. Neither party may assign the contract without the other's consent, not to be unreasonably withheld, except that we may transfer it as part of a genuine business sale if the transfer does not materially reduce your rights.

Notices may be sent using the contact details in the Booking Confirmation. Electronic acceptance, confirmations and records may be used to form and evidence the contract where permitted by law.

These Terms and the documents incorporated under clause 1 record the agreement about the booking. They do not exclude a representation or remedy that cannot lawfully be excluded.