These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).

Subject to your compliance with these Terms, we will provide you with access to the Services.

Where we require access to your premises or computer systems in order to provide the Services, you agree to provide us with such access free from risk to the safety of our employees and contractors.

We will not be responsible for any other services unless expressly set out in these Terms or on our Site.

If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections.

We may amend these Terms at any time, by providing written notice to you. By clicking "I accept" or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms.

We will make reasonable efforts to arrive at the scheduled appointment time. However, you acknowledge that arrival times may vary by up to 30 minutes from the scheduled time due to factors beyond our reasonable control.

You may book Services through our Site or by contacting us. Your Booking is confirmed once you complete the Booking process. All Bookings have a minimum duration of 2 hours. We reserve the right to decline or cancel any Booking at our discretion.

You may request to cancel or reschedule a Booking by contacting us through your Account or our customer service. For cancellations or rescheduling:

with more than 24 hours' notice before the scheduled service time, no charge will apply;

with less than 24 hours' notice, you will be charged AUD 66 (including GST) cancellation fee;

where the Cleaner is already on site and the job is cancelled or they cannot gain access due to circumstances within your control, you will be charged AUD 165 (including GST).

You may book Services through our Site or by contacting us. Your Booking is confirmed once you complete the Booking process. All Bookings have a minimum duration of 2 hours. We reserve the right to decline or cancel any Booking at our discretion.

property being larger than specified;

property requiring substantially more work than reasonably anticipated;

additional cleaning tasks not included in the original booking; and/or

hazardous or unsafe conditions requiring specialist equipment;

then we may need to adjust the price to reflect the actual work required.

Where possible, our Cleaning Professionals will contact you before commencing additional work that would result in price increases.

Additional services such as oven cleaning, window cleaning, carpet cleaning, or removal of excessive rubbish may incur additional charges.

Any price variations will be based on our standard rates and will reflect the additional time and resources required.

you will provide safe, unobstructed and reasonable access to the premises to be cleaned;

you will provide accurate information about the scope of work required;

you will not be present at the premises if you are suffering from any illness that could risk the Cleaner's health or safety;

you will inform us of any specific requirements, hazards, or conditions at the premises;

you will treat our Cleaning Professionals with respect and maintain a safe working environment. We maintain a zero tolerance policy for misconduct;

you will secure or remove any valuable, fragile, or personal items before the Services commence;

our Cleaning Professionals may take photographs before, during, and after Service completion for quality assurance purposes;

you will report any concerns about damage or loss as soon as possible after service completion, ideally within 48 hours;

you will ensure electricity and running water are available throughout the Service period;

you will move or arrange for the moving of heavy furniture that would impede cleaning access;

our Cleaning Professionals may decline to clean items or areas that pose safety risks; and

you will remove all personal belongings, rubbish, and debris from the premises before Services commence.

You must sign up for an Account in order to access and use the Services.

While you have an Account with us, you agree to:

If you close your Account, you will lose access to the Services.

You may choose to purchase Services from us, as set out on our Site (Paid Services). You must pay all amounts due under these Terms.

Details of our Paid Services, including features, limitations and fees are set out on our Site. Payment for Services is due upon completion.

Our payment methods will be set out at the time you purchase the Services.

You must not pay any fees by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder.

If any fees are not paid on time, we may:

If your account remains overdue for more than 30 days, we may engage collection services to recover amounts owing.

You are responsible for paying any taxes associated with your use of the Services.

Following completion of the Services, you may rate and review the Cleaner and Services provided. Any ratings or reviews must be honest and accurate.

Following completion of the Services, you may rate and review the Cleaner and Services provided. Any ratings or reviews must be honest and accurate.

While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time.

The Services may interact with, or be reliant on, third party services. To the maximum extent permitted by law, we are not liable for disruptions caused by third parties.

We will try to provide you with reasonable notice of any disruptions to your access to the Services.

We own all intellectual property rights in the Services. You agree not to copy or otherwise misuse our intellectual property without our written permission.

We may use any feedback or suggestions that you give us in any manner which we see fit, and no benefit will be owed to you.

This clause 9 will survive the termination or expiry of these Terms.

While using the Services, you may share confidential information with us. You agree not to use our confidential information, and we agree to do the same for your confidential information.

However, either you or we may share confidential information with legal or regulatory authorities if required by law.

We collect, hold and use any Personal Information you provide to us in accordance with our privacy policy and applicable privacy laws.

You must only disclose Personal Information to us if you have the right to do so.

We may need to disclose Personal Information to third parties, such as our service providers.

Where required by law, we may request certain information from you to meet our requirements.

This clause 10 will survive the termination or expiry of these Terms.

We will only be bound by your Consumer Law Rights and the express wording of these Terms.

Subject to your Consumer Law Rights, we do not provide a refund for a change of mind or change in circumstance.

If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of the Australian Consumer Law.

This clause 11 will survive the termination or expiry of these Terms.

You may request a re-clean if the Services fail to meet reasonable quality expectations.

We encourage you to notify us as soon as practicable after service completion, preferably within 48 hours, and provide photographic evidence where possible.

For bond cleaning services, if your bond is not released due to cleaning issues within our scope, we will arrange additional cleaning at no cost.

If you remain unsatisfied following the re-clean, you may engage a third-party cleaning company. However, any such fees must be reasonable and justified.

Nothing in this clause affects your rights under Australian Consumer Law.

If the customer fails to provide conclusive evidence requiring reclean, no refunds will be sanctioned.

Threats of legal action or damage to our reputation may be used in civil proceedings against you.

During the Term of this Agreement and for 12 months after termination, you must not, without our prior written consent:

You agree that these restrictions are reasonable and necessary to protect our legitimate business interests.

You acknowledge that monetary damages may not be sufficient remedy for any breach of this clause.

If your real estate agent identifies cleaning deficiencies within our service scope, we will return to address these issues at no additional cost.

Our bond cleaning service scope includes all standard cleaning tasks for vacant residential properties.

We recommend that properties be vacant with personal belongings removed to allow full access to all areas.

This commitment operates alongside your rights under Australian Consumer Law.

You acknowledge that:

To the maximum extent permitted by law:

This clause 15 will survive the termination or expiry of these Terms.

We may terminate these Terms if:

You may terminate these Terms if:

You may also terminate at any time by notifying us through your Account.

Termination will not affect any other rights or liabilities.

This clause 16 will survive termination or expiry of these Terms.

Assignment: You may not transfer these Terms without our consent. We may assign these Terms to a third party.

Disputes: If you have a dispute regarding the quality of Services:

Neither party may commence court proceedings without first meeting in good faith to resolve the Dispute.

Events Outside Our Control: We will not be liable for delays caused by events beyond our reasonable control.

Governing law: These Terms are governed by the laws of New South Wales.

Illegal Requests: We reserve the right to refuse any request we deem inappropriate or illegal.

Independent Contractors: The Cleaning Professionals are independent contractors and not our employees.

Marketing: You agree that we may send you electronic communications. You may opt-out at any time.

Nature of Legal Relationship: These Terms do not create a partnership or employment relationship.

Notices: Notices to us must be sent to the email in these Terms. Notices to you will be sent to your Account email.

Publicity: With your written consent, we may advertise that you are a customer.

In these Terms: